Welcome to our help section!

View our helpsheets to get you up and running, quick.

Introduction to Channl

Our solution is pretty simple. We give you a website to sell online, successfully. So, what's so great Channl

  • Looks great on a PC, tablet and smartphone
  • Professional website theme to showcase products in the best light.
  • Preloaded with the widest range of products from verified trade suppliers
  • Integrated online customisation tool, allowing your customers to add logos, images and text to products
  • See realistic virtual samples of all products
  • Customers can approve their artwork, and you can send straight through to production
  • Secure payment processing online
Your Account

Your Account

You will have the ability to manage your website from the admin area. It's extremely easy to use with a user-friendly interface and allows you to modify and view certain areas of your website. You'll be able to:

View customer details, approve orders at the click of a button, set up payment methods, view complete / incomplete and cancelled orders, configure sales tax settings, change contact details... and much more.

Products

Products

We've carefully selected a range of key promotional products from top suppliers to guarantee your customers will find exactly what they need on your website.

Payments

Payments

Understanding the payment process is an important step towards getting paid by your customer. When your customer checks out, they can choose to pay for their order by credit card which links them to popular payment providers including Authorize.net and PayPal. They can also choose alternative payment methods including Pay On Account.

Orders

Orders

Understanding how orders work in Channl is an important part of running your business. Once an order is placed on your website, you'll receive an email. The order can then be viewed in the admin area.

Tax Settings

Tax Settings

As a merchant, you may need to modify tax rates on your sales, or even make certain states exempt from tax. Our system enables you to easily modify your tax settings.

Customers

Customers

You have the option to customise certain parts of the email that is sent to your customers in the admin area. We've already set up a template for emails to customers when an Order or Enquiry is received. Modifying the elements that are shown in the email is extremely easily and can be tailored to each customer.

Additional Websites

Additional Websites

You have the ability to go that one step further and create customised view sites for your clients! These sites will not only be personalised with the customer logo, but all products will also have the customer logo uploaded onto them.

Contact us.

You can contact us by calling 0844 509 0030
or by email info@channl.com